FAQ - Ordering

General

What currency are your prices in?

Australian dollars (AUD)

I have some questions before ordering, what’s the best way to contact you?

We’re always here to help! You can contact us in a variety of ways from phone, email, online chat or in person at our showroom on the Gold Coast. We get that it’s a big decision and we were all first time riders at some point so don’t be afraid to ask our friendly team anything and we’ll get back to you as quickly as we can.

Is shipping included in the price?

Shipping costs are added to your order once your address has been added. If you are unable to add your address, please email us to get a shipping quote.

How long will my order take to arrive?

  • For domestic board orders, click here
  • For domestic accessory orders, click here
  • For all International orders we use Fedex, please contact our Dispatch Team at dispatch@evolveskateboards.com.au for timings to your country.

How can I change my address or contact details?

Please call us directly or email our dispatch team at dispatch@evolveskateboards.com.au

Where is my order?

Please refer to your Shipping Confirmation Email for your tracking number. If you have not received this email, your order may not have been dispatched yet.

If you are experiencing issues or would like to raise a concern, please contact our team as soon as you can on (07) 5593 4999 (9am – 4pm AEST).

How do I track my order?

Please refer to your Shipping Confirmation Email for your tracking number. Please click on the tracking number and you will be redirected to the correct page.

If you are experiencing issues or would like to raise a concern, please contact our team as soon as you can on (07) 5593 4999 (9am – 4pm AEST).

My order was flagged as fraudulent, what do I do?

Evolve have recently been hit with a number of instances relating to credit card fraud. For this reason, we have tightened our security protocols to protect our business.

If you have any received an email or other communication from us regarding fraudulent activity within your order, please don’t hesitate to contact our Dispatch Team.

(07) 5593 4999 and press 3
9am - 4pm weekdays AEST

Is there a retailer near me?

Please check here.

Do they offer demo rides?

Demo rides are currently provided by the following retailers:

  • Action Sports WA
  • Twelve Board Store VIC
  • Highly Tuned Athletes VIC
  • Pushys ACT
  • Ben Buckler Boards NSW
  • Skater HQ NSW
  • Boardstore Noosa QLD
  • Skate Connection Ashmore QLD
  • Concrete Lines QLD
  • Evolve HQ QLD

Finance

What is ZipMoney?

ZipMoney is a finance company that Evolve Skateboards work with to give our customers an option to finance their board. You apply once and zipMoney will give you a decision on the spot. If approved, the account can be used immediately to purchase wherever you see zipMoney at checkout. ZipMoney pay the retailer and the purchase can be dispatched or taken home straight away. The account is then paid back over time, with interest free terms.
Please note that zipPay, is different to zipMoney and will only allow a limit of $1,000.
https://my.zipmoney.com.au/

Who can apply?

Anyone can apply who is an Australian resident, over 18 years old, is employed in some capacity, earns more than $300 per week, has a good credit history and has their own phone number and email address.
https://my.zipmoney.com.au/

What is the limit?

Limits are set by ZipMoney, please contact them for further information.
https://my.zipmoney.com.au/

What is the interest free period with Evolve?

The interest free period with zipMoney and Evolve Skateboards is 6 months.

What are the fees and minimum repayments?

Interest is incurred from 23.9% after the interest free period. A monthly account fee of $6.00 is only incurred when there is an outstanding balance. That means, no balance, no fees!

For further information on fees, check out the following link.
https://my.zipmoney.com.au/

Can I use ZipMoney in-store?

Yes, you can! Please set up your account before coming in-store to make the process quick and effortless.

My account got rejected, what do I do?

Please contact zipMoney’s Customer Service Team for further information.
https://my.zipmoney.com.au/

What are zipMoney’s contact details

zipMoney Customer Support is available through calling (02) 8294 2345 or via their chat, which is available when you log into the wallet (account).

Availability is between 9am and 9pm Mondays to Fridays, and 9am and 6pm Saturday and Sunday