FAQ - Product
Do you do trade ins?
Unfortunately we do not offer a trade in service for older models.
I'm over 100kgs, can I still ride Evolve Boards?
We state that our maximum load for our boards is 100kgs, anything outside of this is outside of our guidelines and potential issues may not be covered under warranty. Extra load on top of our recommendations will affect the performance and overall range. Please avoid putting the board under stress for extended periods of time.
Are the boards waterproof?
Unfortunately our boards are not waterproof. The electronics, bearings and other components may be damaged due to water ingress and water damage is not covered by warranty. Riding in wet conditions is also very dangerous and may cause injury to yourself and others.
Do the boards have reverse?
There is no reverse function on our board. Just turn around and kick push ;)
Can you ride on the beach?
It is possible to ride the boards on hard sand. Please note that there is potential for the sand to get stuck in the components of the board and the corrosion from the salt water may harm the board. These factors are not covered under warranty if something were to go wrong. Make sure you keep your board clean if you were to venture near sand or salt water.
How do I customise my board
There’s nothing better than customising your board and adding a little bit of personality. Check out our YouTube customisation videos for inspiration.
What's the difference between the Carbon and Bamboo? – flexible or stiff?
The difference between the Bamboo and Carbon Fibre boards is the material that the deck is made out of.
The Bamboo Board will give flex to your ride. The flex is great because it helps absorb impact from the terrain, giving you a more natural feeling carve and a smoother ride. The Bamboo Boards feel more like a traditional longboard and has a slightly shorter wheelbase.
The Carbon Fibre Board is very stiff. The stiffness in the board offers amazing stability if you want to reach higher speeds or venture into some serious off-road terrain! It’s also the deck of choice for heavier riders. The Carbon aesthetics will grab attention from anyone passing by, so be ready.
What’s the range/charge time/speed?
Check out our comparison chart to see full stats on all our boards.
Do I have to wear a helmet?
We always recommend wearing a helmet and safety gear as sometimes you cannot predict what might happen on your adventures. In most areas, it is illegal to not be wearing a helmet.
What board do I have?
That’s a fair question with how many boards we’ve designed over the years! Check out our Which Board Do I Have? chart.
Can I use the GTR battery (standard and travel) and Bluetooth motor controller on my Carbon or bamboo GT board?
Sorry but the GTR electrical components are a different shape and size and cannot fit our earlier board designs.
What’s the difference between the GT series boards and the GTR series boards?
The GTR series boards is like the GT but on steroids! The GT skateboards were designed back in 2014, the GTR is the 2019 model. Every part of the GTR board has been improved from build quality/strength, raw materials, electrical components, software and ride quality. The GTR uses Bluetooth technology along with new patent pending battery technology which delivers an extremely smooth power delivery performance and is exhilarating to ride!
Will the new Bluetooth remote work with my old GT series board?
No. The R2 Bluetooth remote can only communicate with the GTR Bluetooth motor controllers. The GT boards use Wifi communication when operating, the GTR uses Bluetooth communication when operating. If these remotes are swapped then the remote cannot pair to the motor controller.
Can I use the GTR motor on my GT board and visa versa?
No. The GTR motors have custom water proof connectors and can only connect to the GTR Bluetooth motor controllers, they will not assemble to the GT motor controllers.
Can I take my GTR battery on a plane?
The standard 14Ah GTR battery (504wh) cannot be taken onto any plane due to being too large. However, the 4.2Ah travel battery (151.2wh) can be taken onto a plane with airline approval prior to boarding. The travel battery can only be stored in carry-on luggage, carry a maximum of 2 pieces per person and you must notify the airline during check-in (or in advance) that you have spare batteries in your possession. Our travel battery is 151.2 watt hours in size and this fits within the 100 – 160 watt hours range. Please note, the smaller battery is a third of the size of the standard battery and will decrease the overall range by two thirds.
Will my old battery charger work on my GTR series skateboard?
No. The GTR charging port is shaped like the letter D making it impossible to use any previous Evolve charger. The GTR charger cannot fit any older Evolve board due to being a D shaped connector. The reason we changed the connector shape is to prevent people using non evolve chargers and potentially damaging the power flex battery.
Is my carbon or bamboo GTR series board waterproof?
No, the GTR board is not waterproof. Having said that, we have made every effort to seal up the electrical enclosures to prevent water getting in in the event of being caught out in the rain when riding. Riding in wet conditions is very dangerous due to slippery surfaces and can put stress on the wheel bearings and motors, not to mention you get wet and dirty when riding.
Will the Evolve app work with my GT board?
Anyone can use the Explore by Evolve app, however the over the air update features and the customise dial will only work on the GTR series boards due to Bluetooth connectivity.
How long will my battery last before it needs replacing?
Lithium Ion batteries can last up to 700-1000 cycles, however capacity will drop over time. Samsung 35e cells have an expected capacity drop of 40% after around 500 cycles. All battery life can vary depending on conditions surrounding its use and storage. Please see the Maintenance Tab for tips on making the most out of your battery.
Can I use my Carbon GTR battery on my Bamboo GTR board and vise versa?
No, each battery uses different connectors to assemble to the motor controller and they cannot fit between each other.
Why is my GTR board losing top speed during my rides?
The GTR board will be its fastest when the battery has full charge. As you use the skateboard the battery is losing power which results in a reduction in top speed during the ride. Top speed will slowly reduce as the battery loses power.
Why is my GTR Skateboard going into heat protection?
Heat protection will be activated when the motors or battery are extremely hot. Different riding styles can effect heat in different ways. For example, if riding on grass with consistent speed changes, for the board to have enough power to move the rider it must use maximum current which in turn heats up the motors very quickly which may cause the board to go into heat protection mode. If the rider mostly rides fast speeds on hard surfaces with small amounts of grass and hills for longer periods of time then the entire electric system heats up more evenly and will most likely not reach the heat protection modes. The motors do cool down very quickly by riding efficiently (holding a speed on hard surfaces) or letting it rest for a few minutes. The heat protection is necessary to protect the board from being over worked.
What street wheels should I pick?
We have a variety of street wheels available and you’re probably wondering which one is right for you? Well, what will you be using the board for?
What about extra grip for some serious carving? Check out the Orangatang Caguamas!
If you’re after the smoothest ride with a little extra top speed, you have to try the Evolve/ABEC 11 F1 107mm wheels.
For further information on our street wheel range check out our wheel comparison chart.
What’s the difference between the street wheels? Compound/grip/size
Larger wheel = higher speed + slower acceleration/torque
Smaller wheel = lower speed + faster acceleration/torque
Lower durometer wheel = softer wheel/more grip
Higher durometer wheel = harder wheel/slides more easily
What’s the difference in street gear size?
A smaller wheel or bigger gear will offer more torque.
A bigger wheel or smaller gear will increase top speed.
We have 2 different options for street gears. For stats on how this affects top speed see our wheel comparison chart