FAQ - Shipping
How much is shipping?
We send boards via TNT Road Freight due to lithium battery transportation guidelines. Shipping rates are calculated at checkout once you have entered your address. Due to the size of our batteries all boards must be handled as dangerous goods (DG). Therefore, a DG fee of $40.00 will be included in the shipping cost of each consignment.
Accessories are shipped according to weight, which will be calculated at checkout once a shipping address has been entered.
How long does shipping take?
Our boards must be handled as dangerous goods due to lithium battery regulations which may require a mandatory holding period, this can affect shipping times.
Most accessories are sent via Australia post, and can take 3-5 days to arrive depending on the region. Boards take 3 to 7 days for customers on the East Cost of Australia and approx. 7 to 12 business days to WA, NT and regional areas.
Can you deliver to post office boxes?
Only parts and accessories may be delivered to post office boxes, not boards.
Will my order come in one box?
Some parcels will come in two or more packages. If you have ordered a board and a helmet, a board with additional accessories, or a large order, please allow extra time as it will arrive separately.
I'd like to change my order, who should I contact?
Please call us directly or email our dispatch team at firstname.lastname@example.org
I'd like to return something, who should I contact?
Please email us at email@example.com and we will assist you.
Please check here to see if you have a local distributor in your country.
Will I need to pay customs fees?
Some countries may have additional duties, taxes, or other charges applied through customs. We do not cover those costs and advise that you contact your country's customs office if you are unsure of what they may be.
What currency are your prices in?
Australian dollars (AUD)
Is shipping included in the price?
Shipping costs are added to your order once your address has been added. If you are unable to add your address, please email us to get a shipping quote.
How are international orders sent?
International deliveries are sent via Fedex and take approx. 6 days depending on your location. Full tracking details will be provided to you via email once your order has been dispatched.