Please note that the times do not include processing and packing of your order. If you place an order on a Friday, Weekend or Public Holiday it will take longer to dispatch it to you.
- How much is shipping?
- We send boards via TNT Road Freight due to lithium battery regulations. The cost is calculated at checkout once your address is added.
- Accessories are shipped according to weight, which will be calculated at checkout once a shipped address has been entered.
- How long does shipping take?
- Most accessories are sent via Australia post, and can take 3-5 days to arrive depending on the region
- Boards take 2 to 5 days for customers in most locations on the East Coast of Australia and approx. 10 to 12 business days to WA, NT and regional areas
- Can you deliver to post office boxes?
- We cannot deliver boards to post office boxes. Accessories may be shipped to P.O. boxes, however.
- Will my order come in one box?
- Some parcels will come in two or more packages. If you have ordered a board and a helmet, a board with additional accessories, or a large order, please allow extra time as it will arrive separately.
- I’d like to change my order, who should I contact?
- Please call us directly or email our dispatch team at email@example.com
- I’d like to return something, who should I contact?
- Please email us at firstname.lastname@example.org and we will assist.
Please check here to see if you have a local distributor in your country.
We are unable to ship to the following countries: Mexico, New Caledonia, India, South Africa, Iceland, Israel, China & all of South America.
- Will I need to pay customs fees?
- Some countries may have additional duties, taxes or other charges applied through customs. We do not cover those costs and advise that you contact your country's customs office if you are unsure of what they may be.
- What currency are your prices in?
- Australian dollars (AUD)
- Is shipping included in the price?
- Shipping costs are added to your order once your address has been added. If you are unable to add your address, please email us to get a shipping quote.
- How are international orders sent?
- International deliveries are sent via Fedex and take approx. 6 days depending on your location. Full tracking details will be provided to you via email once your order has been dispatched.