Tips, Maintenance & Troubleshooting

Rider Tips & General Maintenance

 

How to get the best performance out of your battery - Bamboo and Carbon series 

There are two main factors that will get you the best battery life:

1. There is a sweet spot on the board for best efficiency.  To achieve the maximum range out of your battery its best to ride in full speed mode on the remote and only accelerate to 30-50% and hold this speed.  This will still allow the board to travel fast (25km’s/hr) without putting a large current through the electrical setup.  To slow down you can then just go to neutral mode on the remote and carve to control speed and only use the brake function if really needed.  Maintaining a speed is the best way to achieve the biggest range during your session.  If you use the trigger in a heavy motion such as pulling all the way in just to get up to a medium speed and constantly using the brake function this will reduce battery life.  Also if you use 'slow speed mode' and pull the trigger all the way in this uses the same amount of current as the 'full speed mode' and will drain the battery faster (refer to your manual on how to switch between modes).

2. Board maintenance is crucial to good battery life. In particular check that bearings are clean and rolling freely and if your wheels are getting warn rotate or replace them.

 

How to clean/change the wheel bearings and rotate wheels - Bamboo and Carbon series

Please see our video for explanation

 

How to keep your board riding quiet and general maintenance tips – Bamboo and Carbon series

Check your bearings every 4 weeks to see if they are spinning freely and quiet including the drive gear/wheel.  Check all screws are tight (not too tight) throughout the board (wheel nuts, motor bracket, belt cover etc).  Rotate all your wheels every so often so the wear is even over the whole board.  Always keep the battery near full charge.  Clean all parts (except the deck) with a damp cloth then wipe with a dry cloth.

 

For maintenance guidelines for the Carbon Street board please see this video.

For maintenance guidelines for the Carbon AT board please see this video.

 

Best Terrain for the Evolve boards  – Bamboo series and Carbon Street 

The carbon street and bamboo street boards are best on roads/footpaths that are smooth, the smoother the surface the better the ride!  The carbon AT and bamboo AT are best for poor quality roads/footpaths however they can also handle/carve smoother surfaces very well.  

 

Charging the battery and storage – Bamboo and Carbon series

When charging the battery, firstly insert the charger into the battery box, then insert into the mains power in the wall.  Once the battery is charged the battery charger will stop charging then its best to unplug the charger from the battery.  Note - You should always keep an eye on the battery charging to make sure its charging as it should be.  If you think its been charging too long however it still shows red on the charger you should unplug the charger form the board and wall unit, then reconnect the charger to the board to see if the charger continues to charge or not.  Try to keep the battery close to full charge when not in use and store in a room temperature environment.  Do not store in a hot car or similar.

 

How to tighten or loosen your drive belt - Bamboo series

Please see our video for explanation.

 

How to adjust your drive belt - Carbon series

Please see our video for explanation.

 

How to convert your Street board to the AT setup - Carbon and Bamboo series

Please see this video guide on how to take the street setup off

Please see this video guide on how to put the AT on

 

How to convert your AT board to the Street setup - Carbon and Bamboo series

Please see this video guide on how to take the AT setup off

Please see this video guide on how to put the Street setup on

 

GT conversion instructions

Please see this video guide on how to take the Street wheels off and put the AT wheels on.

Please see this video guide on how to take the AT wheels off and put the Street wheels on.

 

How to clean your bamboo deck –

Please see our video for explanation.

 

I've lost my manual, how can I get another one?

You can view our online manual here

 

Troubleshooting - Bamboo series

Display lights on hand remote:

  • red light solid = battery in board getting low, usually comes on with 30% remaining in the battery.
  • red light flickering = battery in remote needs to be changed.
  • green light is flashing  = remote needs to be paired with board.  To pair the remote with your board press the reverse button once.

 

Signal lights on battery box:

  • 8 flashes = low power in battery
  • 4 or 7 flashes = controller problem. See our drive wheel is not spinning video and if the problem persists contact us at support@evolveskateboards.com.au
  • 3 flashes (must pull trigger firstly then wait two seconds for it to flash quickly) = motor or controller connection problem. See our drive wheel is not spinning video and if the problem persists contact us at support@evolveskateboards.com.au

 

My board has completely stopped and the drive wheel is not spinning or seems stuck - please check each of the following steps

  1. Is the lamp on the battery flashing 8 times?  If so the battery is flat and the board needs to be charged.
  2. Is the battery indicator light on the remote flickering red?  If so replace the batteries.
  3. Is the green light flashing on the remote?  If so it needs to be paired with the board by pressing the reverse button once.
  4. Is the green light on the remote off?  If so there may be a connection problem. Please refer to our connection video for further instruction on how to fix the issue.
  5. If the problem still persists see our drive wheel is not spinning video and if that doesn't get you back up and running contact us at support@evolveskateboards.com.au
 
My board is dropping in and out of connection/The power is cutting in and out - please check each of the following steps
 
  1. Make sure your hand is always gripping the remote while riding.
  2. Make sure you are not covering the top of the remote while riding as this can interfere with the reception.
  3. Make sure the board and remote batteries are not low.
  4. If the problem still persists please refer to our connection video for further instruction on how to fix the issue. You can also reposition your receiver via this video.
 
My board is not charging/There is a green light on the charger but it should be red.
 
  1. Check that the plug and charging point from the charger are inserted fully and correctly.
  2. While the charger is plugged in try wiggling the charging point in the battery box slightly to see if the red light comes on.
  3. Check to see if the charger fuse in the battery box has blown.  Please follow this video.
 
The green light is flashing on my remote and the board is not working.
 
  1. This means that the remote has lost pairing with your board.  Press the reverse button once to pair the board with the remote.

Troubleshooting - Carbon Series

 

My board has completely stopped and the drive wheel is not spinning or seems stuck - please check each of the following steps

  1. Is the lamp on the battery flashing 8 times?  If so the battery is flat and the board needs to be charged.
  2. Is the battery indicator light on the remote flickering red?  If so replace the batteries.
  3. Is the green light flashing on the remote?  If so it needs to be paired with the board by pressing the reverse button once.
  4. Is the green light on the remote off?  If so there may be a connection problem. Please refer to our connection video for further instruction on how to fix the issue.
  5. If the problem still persists see our battery case and connections video and if that doesn't get you back up and running contact us at support@evolveskateboards.com.au
My board is dropping in and out of connection/The power is cutting in and out - please check each of the following steps
 
  1. Make sure your hand is always gripping the remote while riding.
  2. Make sure you are not covering the top of the remote while riding as this can interfere with the reception.
  3. Make sure the board and remote batteries are not low.
  4. If the problem still persists please refer to our connection video for further instruction on how to fix the issue.
My board is not charging/There is a green light on the charger but it should be red.
 
  1. Check that the plug and charging point from the charger are inserted fully and correctly.
  2. While the charger is plugged in try wiggling the charging point in the battery box slightly to see if the red light comes on.
  3. Check to see if the charger fuse in the battery box has blown.  Please follow this video.
The green light is flashing on my remote and the board is not working.
 
  1. This means that the remote has lost pairing with your board.  Press the reverse button once to pair the board with the remote.
  2. If the remote is still not paired please see our connection video.