FAQs

If you're new to electric skateboarding, check out our blog post: 'How do I choose the right board for me?'


How do I control the board?

The board acceleration is controlled by a wireless remote.  To turn you use your body weight as you would a normal longboard skateboard. See video.

 

How do I brake?

To slow down you push the trigger forward on the handheld remote.  The brake is firm when applied at medium to fast speeds and is very safe.  The braking is softer at slow speeds and may not bring you to a complete halt.  It has been designed to be as safe as possible. 

 

Videos

Riding Tips

 

Maintenance

 

Using the Board

  • How to pair the remote:
  • How often and for how long do I need to charge the board?
    • Standard charger (bamboo/ONE) - 3-4 hours
    • Standard charger (carbon/GTX) - 4-5 hours
    • Fast charger (bamboo/ONE) - 1.5-2 hours
    • Fast charger (carbon/GTX) -  2-3 hours
  • How often and for how long do I need to charge the remote? 
    • GT remote - 1-2 hours
    • R2 remote - up to 1 hour

Customising Your Board

Service

Warranty and repair process

  • How long is the warranty?
    • The warranty is 12 months. For more information, please see our Store Polices page.
  • How do I make a warranty claim?
    • Email with photo or video attached to support@evolveskateboards.com.au. We will troubleshoot the issue with you remotely via email or phone. We are able to dispatch most parts directly to the customer, but can also install parts in store.
  • How long will it take for my product to be serviced or repaired?
    • We pride ourselves on short turnaround times. For the most up to date times, please give us a call so we can provide you with accurate information regarding your item.

Remotes

  • I’m having problems with my remote. What should I do?
    • Contact our support team via email at support@evolveskateboards.com.au. Please include a video of the issue if possible and details of your board purchase. Describe the issue as best as you can so we can make a diagnosis and provide a solution quickly.

Batteries

  • How many charges will I get out of my battery?
    • Approximately 1000 full recharges
  • What kind of batteries do you use?
    • We use custom designed lithium ion batteries. For more information, please refer to the ‘specs’ tab for each model.

Wheels

  • What is the warranty on wheels?
    • If you are having any problems with wheels, please contact us and include a photo of all four wheels so we can assess.

Motors

  • I’m having a problem with my motor. What should I do?
    • Contact our support team via email at support@evolveskateboards.com.au. Please include a video of the issue if possible and details of your board purchase. Describe the issue as best as you can so we can make a diagnosis and provide a solution quickly.

Orders & Shipping

Domestic

Please note that the times do not include processing and packing of your order. If you place an order on a Friday, Weekend or Public Holiday it will take longer to dispatch it to you. 

  • How much is shipping?
    • We send boards via courier at a flat rate of $30 Australia-wide.
    • Accessories are shipped according to weight, which will be calculated at checkout once a shipped address has been entered.
  • How long does shipping take?
    • Most accessories are sent via Australia post, and can take 3-5 days to arrive depending on the region
    • Boards take 2 to 5 days for customers in most locations on the East Coast of Australia and approx. 10 to 12 business days to WA, NT and regional areas
  • Can you deliver to post office boxes?
    • Only parts may be delivered to post office boxes, not boards
  • Will my order come in one box?
    • Some parcels will come in two or more packages. If you have ordered a board and a helmet, a board with additional accessories, or a large order, please allow extra time as it will arrive separately.

International

Please check here to see if you have a local distributor in your country.

We are unable to ship to the following countries: Mexico, New Caledonia, India, South Africa, Iceland, Israel, China & all of South America. 

  • Will I need to pay customs fees?
    • Some countries may have additional duties, taxes or other charges applied through customs. We do not cover those costs and advise that you contact your country's customs office if you are unsure of what they may be.
  • What currency are your prices in?
    • Australian dollars (AUD)
  • Is shipping included in the price?
    • Shipping costs are added to your order once your address has been added. If you are unable to add your address, please email us to get a shipping quote.
  • How are international orders sent?
    • International deliveries are sent via Fedex and take approx. 6 days depending on your location. Full tracking details will be provided to you via email once your order has been dispatched.

Products

Boards (Bamboo – GTX, GT, ONE; Carbon GT; Custom options)

  • How old do I have to be to use an Evolve board?
    • This electric skateboard is a high performance machine and should not used or operated in any way by children under the age of 14 years old unless under Adult supervision.
  • How do I control the board?
    • The board acceleration is controlled by a wireless remote.  To turn you use your body weight as you would a normal longboard skateboard. See video.
  • How do I brake?
    • To slow down you push the trigger forward on the handheld remote.  The brake is firm when applied at medium to fast speeds and is very safe.  The braking is softer at slow speeds and may not bring you to a complete halt.  It has been designed to be as safe as possible. 
  • I’m having trouble deciding which board to buy. Can you help me?
    • Yes! We created this page just for you. If you still have further questions, we’d be happy to chat.
  • I don’t know which wheels to pick. Can you help me?
    • Yes, we have a detailed wheel guide available here. If you need further assistance, feel free to reach out to us and we would be happy to help.
    • We also have an Evolve Weekly episode that goes into detail about our wheels here.
  • What is the top speed of the board?
    • 36-42kmp/h (Bamboo Street & AT)
    • 35-41kmp/h (GTX Street & AT)
    • 36-42 kmp/h (Carbon Street & AT)
  • Can I ride the board up hills?
    • The boards can tackle inclines of up to 25% gradient, in other words INSANELY STEEP for the GT series boards. Riding on hills can be very dangerous, what goes up must come down! So if you ride up an insanely steep hill and you intend to ride down this same hill, this is extremely dangerous and you must know how to control your speed without the use of the electric brakes if ever there was a malfunction or there was a situation where the brakes fail.
  • What is the maximum weight?
    • The max load is 100kg/220lbs.
  • Can I kick push home if I run out of batteries?
    • Yes, the board has little resistance which enables it to roll when the power is off.
  • How loud is the Evolve board?
    • Our boards are extremely quiet to ride.
  • Are the boards waterproof or resistant?
    • In testing, the board held up quite well to instances of water. However due to the greater issue that comes with wet conditions – slippery surfaces – we have decided not to state waterproofing a priority feature in our design. A greater priority to Evolve is safe use of our boards. With the power available from the GT, combined with slippery conditions, our testing showed high potential for involuntary safety risks using electric skateboards in wet conditions. For this reason, we strongly advise against use in wet environments and will not comment further on the board abilities in these conditions.
  • How do the speed modes work?
    • The Evolve GT has FOUR speed modes: SLOW, ECO, FAST & GT. As a percentage, a rough guide to these is as follows:
      • SLOW mode will offer around 20% of available power, with a limited top speed – perfect to learn on.
      • ECO mode offers around 40% of available power, with more speed but limited to be ideal for cruising and achieving maximum range.
      • FAST mode offers 60% of available power (still plenty!), and the full range of speed. Our preferred mode for the best balance of performance.
      • GT mode offers the full 100% power available to attack the steepest hills and provide relentless acceleration!
      • WARNING:FAST and GT mode offer performance capabilities not suitable for beginners AND can allow the rider to get in situations that may increase risk in operation. Riders must understand the power this board can offer must be respected for safe use.
  • How long will the battery last and how long does it take to recharge?
    • Bamboo street - up to 30km and 80mins recharge time 
    • Bamboo AT -  Up to 15km and 80mins recharge time
    • Carbon street -  Up to 40km and 120mins recharge time
    • Carbon AT -  Up to 30km and 120mins recharge time
    • Carbon GT Street -  Up to 50km range depending on conditions
    • Carbon GT AT -  Up to 30km range depending on conditions 
  • These specs are tested on fairly flat ground with a few small inclines. Battery life depends on factors such as weight of rider, terrain, inclines and also the way the rider uses the trigger. On the AT boards, battery range can vary if PSI levels get below 40PSI.  
  • Which remote is included with each board?
    • All GT boards come with the R2 remote
    • ONE boards come with the ONE board remote
  • How will gear and wheel size affect my speed and torque?
    • A lot of factors ultimately control speed. Weather conditions, surface conditions battery charge level, riding style, rider profile and significantly board setup. The GT series is available with a range of wheel options, as well as additional gearing options. A smaller wheel or bigger gear will offer more torque, whereas a bigger wheel or smaller gear will increase top speed. A rough guide for what to expect can be gauged in the following table, referencing gear options and some available wheel sizes.

Wheel Size (mm)

Standard GT Gear

Km/H

38 Tooth Gear

Km/H

80

35

29

83

36

30

90

39

33

97

42

35

 

Apparel (hats, shirts, hoodies, sunglasses, caps)

  • What size are your helmets?
    • Our helmets are one size fits most.

Spare Parts (motor plate, trucks, struts, drive gears, belts

  • Where are your parts designed?
    • All of our parts are custom designed in Australia for use with our boards.
  • I’m not sure which part to order for my model of board. Can you help me?
    • Yes, most parts are sorted under the ‘Parts by Model’ page according to each board type. Most products should also specify compatibility. If you are unsure, feel free to reach out to us and we’d be happy to help.
  • I can’t find a spare part on your website. Can I still purchase it?
    • In some cases, we require more information about the purchase before selling items such as batteries. If you are looking for an unlisted item, please email support@evolveskateboards.com.au with your enquiry.
  • Can you build me a board with a custom deck?

 Wheels

  • Can I get custom wheels on my street board?
    • Yes! Please note that all custom street boards incur a $50 labour charge. Please send us an email at ask@evolveskateboards.com.au with your request and shipping address.
  • I’m having trouble selecting wheels for my 2in1 board. Can you help me?
    • Yes, we have a detailed wheel guide available. If you need further assistance, feel free to reach out to us via phone or email and we would be happy to help.

Remotes

R2

  • How long is the R2 remote battery life?
    • The remote should last for approximately 4 hours. It’s a good idea to charge the remote every time you charge your board to make sure it’s always topped up.
  • Is the R2 compatible with the ONE board?
    • Yes, however it will not record the trip distance

 Media Information

Ambassadors

  • I’m interested in being an ambassador. How should I contact you?
    • We recruit limited numbers of ambassadors per year. If you are interested in an opportunity with us, please get in touch via email at ask@evolveskateboards.com.au

Media enquiries

All media, website and communications enquiries can be directed to trav@evolveskateboards.com.au